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Mediator
Location:
Role:
Mediator
Job Description
Follow up and collect payment on debtor accounts assigned through calls, notice letter or any other appropriate channel.
Negotiate and make a payment appointment with debtors and/or right party contact for settlement, installment plan or random payment to achieve target as given
Listen, response debtors appropriately and advise benefits and consequences for either unwilling or unable to pay or potential to pay debtor
Prepare documents related to collections activities or debtor’s requirements
Answer inbound calls and coordinate among in-house team
Create trust relationships with debtors, if possible, to avoid future issues
Regularly update account status and database in collection program
Handle any other ad-hoc duties or tasks assigned by management
Requirements
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Male or Female
Age between 18 – 45 yrs
Required at least Bachelor degree education
Able to work 6 days per week
Having debt collector experience at least 5 years
Having managerial experience and negotiate skills for monitor and control OA
Familiar with Microsoft office especially MS Word and MS Excel